Troubleshooting Guide: Captcha Verification Issues

Captcha is a security mechanism used on websites to distinguish between human users and automated bots or malicious programs. It serves as an essential security measure to protect your online experience, and we appreciate your cooperation in completing this verification process.

If you are having trouble with solving the captcha:

If you encounter difficulties with solving the captcha, please follow these steps to help resolve the problem:

  1. Unsupported Browser: Ensure that you are not using Internet Explorer, as this browser is not supported for captcha verification. We recommend using popular and updated browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge.
  2. Update Your Browser: Make sure you are using the latest version of your preferred browser. Outdated versions might have compatibility issues with the captcha system.
  3. Allow Cookies and JavaScript: Verify that your browser allows the use of cookies and JavaScript. Captcha mechanisms heavily rely on these features to function correctly.
  4. Disable Browser Extensions: Some browser extensions can interfere with the captcha process. Temporarily disable any third-party extensions, ad-blockers, or similar add-ons, and try the captcha again.
  5. Mobile Browsing: If you are accessing the website from a mobile phone, check that your browser is not in desktop mode. Using the correct mobile mode is essential for optimal captcha performance.